{"id":2970,"date":"2019-10-24T14:00:43","date_gmt":"2019-10-24T12:00:43","guid":{"rendered":"https:\/\/www.cosmicdevelopment.com\/?p=2970"},"modified":"2024-01-22T17:03:14","modified_gmt":"2024-01-22T16:03:14","slug":"how-to-improve-communication-skills-for-the-it-pro","status":"publish","type":"post","link":"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/","title":{"rendered":"How to Improve Communication Skills for the IT Pro"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\">by Panajota Gushkova<\/h5>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"has-medium-font-size\">If you think communication skills aren\u2019t very important for the IT pro, think again. While IT professionals would gladly spend all day &#8220;talking&#8221; to computers in various languages, holding vast programs and datasets in their heads and solving interesting problems, today\u2019s IT jobs require good communication skills in addition to the mandatory excellent tech skills.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Take a look at any job posting &#8211; excellent communication skills are likely to be among the qualifications that employers highly value.&nbsp;Even if the job requires limited interaction with the public, these interpersonal skills help you relate, persuade, lead, negotiate and express yourself when speaking and writing. They help you build strong collaborative relationships with your coworkers.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Regardless of whether you are working in the <a rel=\"noreferrer noopener\" aria-label=\"software development (opens in a new tab)\" href=\"https:\/\/www.cosmicdevelopment.com\/software-development\/\" target=\"_blank\">software development<\/a> department or your interest tends more to <a rel=\"noreferrer noopener\" aria-label=\"digital marketing (opens in a new tab)\" href=\"https:\/\/www.cosmicdevelopment.com\/digital-marketing-and-sales\/\" target=\"_blank\">digital marketing<\/a>, here are eight tips on how to improve your communication skills beyond the level of bits and bytes:<\/p>\n\n\n\n<ul><li><a href=\"#listen\">Learn to listen<\/a><\/li><li><a href=\"#write\">What about writing?<\/a><\/li><li><a href=\"#talk\">Get up and talk<\/a><\/li><li><a href=\"#clear\">Make it clear<\/a><\/li><li><a href=\"#providefeedback\">Provide feedback<\/a><\/li><li><a href=\"#receivefeedback\">Receive feedback<\/a><\/li><li><a href=\"#practice\">Practice, practice, practice<\/a><\/li><li><a href=\"#learn\">Get excited to learn<\/a><\/li><\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"listen\"><strong>Learn to Listen <\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If you want to give the correct answer, you have to give the correct attention to the question. Listening doesn\u2019t just happen. Do not mix the act of listening with the act of hearing. Listening is the action that leads to understanding, while hearing is one of our senses. Listening is an active process in which you consciously make a decision to listen and understand the messages of the speaker.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">There is some multitasking work here. Try to focus on listening to the speaker first, then on preparing your answer. Don\u2019t comment or bombard the speaker with questions every time there are a few seconds of silence. While listening, ask for a moment to write down your ideas so you don\u2019t forget them and focus back to listening. This will ensure a healthier, more fruitful discussion later on.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/people-office-group-team-1-1024x635.jpg\" alt=\"Two coworkers talking and writing on a laptop\" class=\"wp-image-3003\"\/><figcaption><a href=\"https:\/\/www.pexels.com\/photo\/advice-advise-advisor-business-7075\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Image Source (opens in a new tab)\">Image Source<\/a><\/figcaption><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"write\"><strong>What about writing?<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">In today\u2019s electronic age most professional communication is done via the written word.&nbsp; This means that people will form their opinions about you based on it, so it\u2019s essential that your writing skills are on par.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">When determining the tone of your writing, think about why you\u2019re writing the document, who are you writing to and what do you want them to understand. Aim for a confident, kind, and sincere overall tone. Ensure that your writing contains nondiscriminatory language, stresses the &#8220;you&#8221; attitude and the benefit for the reader. Think about who is on the other side of the screen and make sure that it is written at an appropriate level of difficulty.&nbsp; <\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"talk\"><strong>Get up and Talk<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Are you all set talking to computers, engaging in digital conversation and would take that over the dreaded presentation any day? Instead of dreading public speaking and perceiving it as an uncomfortable experience, think of it as an opportunity to share your knowledge and engage with people.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Gather your courage, get up \u2014 and talk to people.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Think about what you want to say, and how important it will be for your audience to know it. How this information can help them in their daily programmer life, (or interaction with it.)<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/audience-crowd-education-2608512-1-1024x635.jpg\" alt=\"Man talking in front of an audience\" class=\"wp-image-3006\"\/><figcaption><a href=\"https:\/\/www.pexels.com\/photo\/two-person-sitting-on-sofa-2608512\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Image Source (opens in a new tab)\">Image Source<\/a><\/figcaption><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"clear\"><strong>Make it Clear<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">The impact of your communication skills (verbal and written) depends on its clarity. Be concise, but specific. When doing presentations, for example, try to keep just the essential ideas in your slides. It helps both the audience and yourself to focus on the important things.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Choosing your words is especially important when it comes to communicating information to non-techies. As an IT professional, you have a solid reputation for speaking a language that is largely unfamiliar to the general public. Many non-techies don\u2019t have a clue about most of the IT jargon you use.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Like writing code, you want the information you\u2019re presenting to be clear and understandable. Don\u2019t immediately assume your audience has previous knowledge of the topic at hand. What may seem obvious to you may not necessarily be obvious to them. Try to use simple language, and present your knowledge in a way that others understand and benefit from it.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Is that clear?<\/em><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"providefeedback\"><strong>Provide Feedback<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Historically, the IT culture is a culture that prioritizes direct communication and provides honest blunt feedback on the work. The Linux Foundation makes it clear \u201cYour code and ideas behind it will be carefully reviewed, often resulting in critique and criticism.\u201d Make your comments constructive, not corrosive.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Inevitably you will get upset about a performed task at work at times. In those moments check your nerves and wait until you\u2019re calm enough to deliver measured feedback. Address the problem, not your frustrations. Be kind yet candid; say what you mean in a tactful yet straightforward way. But don\u2019t sugarcoat it either- remember you have one end goal: to make sure that the issue at hand is promptly resolved.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">You can achieve a number of things when you give quality feedback. It helps the receiver improve performance, helps motivation,&nbsp; boosts confidence, develops interpersonal skills and understanding, and shows people you value them. Balance giving negative feedback with praise &#8211; give positive feedback to your team members when they are performing well. This will increase their confidence to keep up at that level of performance and encourage them to do even better.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Offering kudos to your colleagues for a job well done is an excellent way to boost morale and reinforce positive behavior<em>. <\/em>A good team player is capable of giving both praise and constructive criticism.&nbsp;<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"receivefeedback\"><strong>Receive Feedback <\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">A good team player is also capable of receiving feedback. It feels nice to be recognized by your peers, doesn\u2019t it? Certainly. Positive feedback undoubtedly fuels you to do more, it motivates you to do better. But so does constructive criticism. It helps you improve skills, work product, and interpersonal relationships, paving the way for more positive feedback in the future.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">When colleagues share feedback with you, let them share their complete thoughts. Focus on understanding their comments and standpoints. Giving feedback is difficult, thank them to acknowledge their effort. Process the feedback you received, ask questions to get to the root of the issue and think about the possible solution.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Constructive criticism gives you important insight for improvement. It is not easy to give and it\u2019s certainly not easy to receive, but with enough time, patience, and planning, you\u2019ll set yourself and your colleagues up for success.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/adults-collaborate-collaboration-1036641-1-1024x635.jpg\" alt=\"Giving feedback to coworkers\" class=\"wp-image-3009\"\/><figcaption><a href=\"https:\/\/www.pexels.com\/photo\/two-woman-and-one-man-looking-at-the-laptop-1036641\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Image Source (opens in a new tab)\">Image Source<\/a><\/figcaption><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"practice\"><strong>Practice, Practice, Practice <\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Do you want to improve your interpersonal skills? No magic shortcut here, only practice. Joining a technical meetup? Attending a Soft-Skills Seminar? The more you practice, the better you become.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">And it is okay to fail as long as you try. Many programmers are introverted enough to know how difficult it can be to communicate sometimes. They won\u2019t blame you or judge you. (Most of them at least.)<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Communication is an art, and like any other art form &#8211; with a welcoming attitude and enough perseverance &#8211; it can be mastered to perfection.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"learn\"><strong>Get Excited to Learn<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Good communication makes you more open to other people. Boosting your interpersonal skills will get you a significant competitive advantage in just about all aspects of your personal and professional lives. There is always something to learn from someone, no matter the level of expertise you possess. Show interest in the people you meet and you will be surprised by what will come out of it. There will always be a domain in which you can improve.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">These eight tips for improvement will make you a better communicator, team member and (even more) skilled IT professional. Being able to give and receive efficient feedback is crucial when it comes to effective communication. What is the most important tip for improving your communication skills as an IT pro? Let us know in the comment section!<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>Sources:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.ukessays.com\/essays\/information-technology\/communication-skills-are-important-for-it-professionals-information-technology-essay.php\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">ukessays.com\/essays\/information-technology\/communication-skills-are-important-for-it-professionals-information-technology-essay.php<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.techrepublic.com\/blog\/tech-decision-maker\/the-7-most-important-communication-skills-an-it-leader-should-have\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">techrepublic.com\/blog\/tech-decision-maker\/the-7-most-important-communication-skills-an-it-leader-should-have\/<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.roberthalf.com\/blog\/management-tips\/7-tips-on-giving-feedback-to-employees\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">roberthalf.com\/blog\/management-tips\/7-tips-on-giving-feedback-to-employees<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.themuse.com\/advice\/taking-constructive-criticism-like-a-champ\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">themuse.com\/advice\/taking-constructive-criticism-like-a-champ<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/owl.purdue.edu\/owl\/subject_specific_writing\/professional_technical_writing\/tone_in_business_writing.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">owl.purdue.edu\/owl\/subject_specific_writing\/professional_technical_writing\/tone_in_business_writing.html<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.kernel.org\/doc\/html\/v4.10\/process\/code-of-conflict.html\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">kernel.org\/doc\/html\/v4.10\/process\/code-of-conflict.html<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>by Panajota Gushkova If you think communication skills aren\u2019t very important for the IT pro, think again. While IT professionals would gladly spend all day &#8220;talking&#8221; to computers in various languages, holding vast programs and datasets in their heads and solving interesting problems, today\u2019s IT jobs require good communication skills in addition to the mandatory excellent tech skills. Take a&hellip;<\/p>\n","protected":false},"author":12,"featured_media":2982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"editor_plus_copied_stylings":"{}","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[639],"tags":[158,159,160],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Improve Communication Skills for the IT Pro | Cosmic Development<\/title>\n<meta name=\"description\" content=\"Discover how to improve communication skills, if you are an IT professional who wants to advance in the job. Learn the set of skills you must possess.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Improve Communication Skills for the IT Pro | Cosmic Development\" \/>\n<meta property=\"og:description\" content=\"Discover how to improve communication skills, if you are an IT professional who wants to advance in the job. Learn the set of skills you must possess.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\" \/>\n<meta property=\"og:site_name\" content=\"Cosmic Development\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cosmicdevelopment\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-24T12:00:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-22T16:03:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/coaching-consult-consultation-1311518-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"550\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Viktorija Nikoloska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cosmicdevelopment\" \/>\n<meta name=\"twitter:site\" content=\"@cosmicdevelopment\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Viktorija Nikoloska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\"},\"author\":{\"name\":\"Viktorija Nikoloska\",\"@id\":\"https:\/\/www.cosmicdevelopment.com\/#\/schema\/person\/7316e414960654a00f80511be0074803\"},\"headline\":\"How to Improve Communication Skills for the IT Pro\",\"datePublished\":\"2019-10-24T12:00:43+00:00\",\"dateModified\":\"2024-01-22T16:03:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\"},\"wordCount\":1389,\"commentCount\":44,\"publisher\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/coaching-consult-consultation-1311518-1-1.jpg\",\"keywords\":[\"Communication in the workplace\",\"Communication skills\",\"How to improve communication skills\"],\"articleSection\":[\"Career and Growth Opportunities\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\",\"url\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/\",\"name\":\"How to Improve Communication Skills for the IT Pro | Cosmic Development\",\"isPartOf\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.cosmicdevelopment.com\/how-to-improve-communication-skills-for-the-it-pro\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.cosmicdevelopment.com\/wp-content\/uploads\/2019\/10\/coaching-consult-consultation-1311518-1-1.jpg\",\"datePublished\":\"2019-10-24T12:00:43+00:00\",\"dateModified\":\"2024-01-22T16:03:14+00:00\",\"description\":\"Discover how to improve communication skills, if you are an IT professional who wants to advance in the job. 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